FAQ

It's FREE! There are no minimum spends. No minimum quantities. Buy what you want, when you want.

Your order is posted with Royal Mail Tracked 48 or DPD depending on the value and size of your order.
You can upgrade your delivery to Tracked 24 for £4.00. Please note that this is not a next day service.

We do not currently accept international orders. We post to UK Mainland locations.

We are a small business processing a lot of orders. We have a 3 day dispatch time which is often shorter but sometimes longer.

If you purchase a postage upgrade, it doesn't mean the order is processed any quicker, it will just get to you quicker once it has been dispatched. We are working on our processes to be able to post faster.

If you have a short window of time for a birthday or occasion, please contact us and we will do our best to accommodate.

In the event that you receive a faulty item, you can return your order within 30 days for a full refund. If you change your mind within 14 days for any reason, you can return your order for a full refund. We cover the return postage cost for faulty products. For any other reason, we ask that the customer covers the return postage.

We offer a 2 year warranty on all consoles.

This covers hardware faults such as power failure, faulty disc readers, storage failures.

Bundled controllers are covered for 6 months. Warranties begin on the day of delivery.

Customers are responsible for return postage costs. Your console will be inspected, then repaired or replaced.

Refunds are not offered for warranty claims.

In the event that a repair or replacement isn't possible, you will be offered a Gift Card (or Sanctum Points) equivalent to the price you originally paid.

Damage detected to be caused by the customer for any reason is not covered at all by our warranty.
This includes but is not limited to: water damage, poor storage, obvious dents and scratches that were not present during dispatch.

The Game Sanctum™ reserves the right to deny warranty claims.

We are advocates of digital privacy and only process data absolutely necessary. Read our privacy policy page for more details.

All serial numbers are logged. All orders are packed under high quality CCTV and posted via fully tracked services. We take legal action against all attempts at return fraud. Returned consoles MUST match the serial number.

We also use invisible watermarking on many of our products. This can include watermarking the inside and/or outside of the product. It is a very small marking that is invisible to the naked eye.

All attempts at return fraud are reported to your local police and Report Fraud (previously Action Fraud). In the event that we have a loss in revenue due to attempted fraud, we will take legal action.